Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Charged twice for a roku stick. How do I fix it?

I was charged twice for a roku stick.  How do I fix it?

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2 Replies
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Level 17

Re: Charged twice for a roku stick. How do I fix it?

Please be more specific so we can help you.

Who did you pay twice and how?

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Roku Employee
Roku Employee

Re: Charged twice for a roku stick. How do I fix it?

@Jessie605 

Thanks for the post.

If you purchased the device(s) through Roku directly, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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