Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
judyb1
Level 7

Charged twice for May, once on Visa and also on checking account

Jump to solution

I noted that the ROKU subscription had been charged to my Visa credit card in Mar, Apr, and May, but also charge to my CHECKING ACCOUNT in May. so, two payments in May.  I did not ever give my checking account number to you for billing previously, but when I saw you charged May on it, I went online and changed the payment method to the checking acct # ending in 8607.  I DELETED the VISA credit card # ending in 1295 yesterday since the $5.99 was already drafted and paid by that account.   You need to issue a credit for $5.99 to the checking account since the credit card account is closed--due to the double billing for May.

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Charged twice for May, once on Visa and also on checking account

Jump to solution

@judyb1 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Charged twice for May, once on Visa and also on checking account

Jump to solution

@judyb1 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos