Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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wyocarnut
Level 7

Charged three times for one service on two credit cards

I have subscribed to NFHS on other devices with a MC account, when connecting my device and activating Disney via Version for a free year it asked for a credit card for any extra PPV charges that I might want to view. Your are now charging me for a annual and monthly fee on my Visa card as well as being charged on my MC for the monthly rate for my original subscription.  It would be very nice in this wonderful tech world to be able to talk to a real person and get a billing problem solved.

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2 REPLIES 2\
RokuMary-F
Roku Employee
Roku Employee

Re: Charged three times for one service on two credit cards

Hi @wyocarnut

 

Thanks for your inquiry.

 

For these issues, it may be more effective for you to get help from our billing. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

 

You can also manage your subscriptions at http://my.roku.com.

 

Thanks,
Mary

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wyocarnut
Level 7

Re: Charged three times for one service on two credit cards

I would just like to talk to someone because your system does not recognize problems without sending you to some useless field that does not address the problem. You talk about more effective method of solving a problem, this endless pages do nothing to help me out except upsetting me more.

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