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Dazzled1966
Level 7

Charged my credit card

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Why am i being  charged  for 16.95 from roko when i never order anything  i like my money refunded  to me 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged my credit card

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@Dazzled1966 

Thanks for the inquiry.

Did you recently have a free trial subscription to a channel? We would recommend logging into your Roku account online at my.rok.com and clicking Manage your subscriptions to see your current subscriptions through Roku. We highly recommend reviewing the terms for any trial, prior to signing up. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged my credit card

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@Dazzled1966 

Thanks for the inquiry.

Did you recently have a free trial subscription to a channel? We would recommend logging into your Roku account online at my.rok.com and clicking Manage your subscriptions to see your current subscriptions through Roku. We highly recommend reviewing the terms for any trial, prior to signing up. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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