Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Charged my card but i have no subscription

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I have a charge for Roku @ $21.00 i have no subscription to any channel .. I have not made any perchess on my account..

 

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Roku Employee
Roku Employee

Re: Charged my card but i have no subscription

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@Jjzier 

Thanks for the post. That sounds strange indeed.

We would recommend reaching out to our Support team for further assistance regarding your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Charged my card but i have no subscription

Jump to solution

@Jjzier 

Thanks for the post. That sounds strange indeed.

We would recommend reaching out to our Support team for further assistance regarding your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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