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Jjzier
Level 7
‎06-02-2020 03:18 AM

Charged my card but i have no subscription

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I have a charge for Roku @ $21.00 i have no subscription to any channel .. I have not made any perchess on my account..

 

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RokuDanny-R
Roku Employee
Roku Employee
‎06-02-2020 04:07 PM

Re: Charged my card but i have no subscription

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@Jjzier 

Thanks for the post. That sounds strange indeed.

We would recommend reaching out to our Support team for further assistance regarding your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee
‎06-02-2020 04:07 PM

Re: Charged my card but i have no subscription

Jump to solution

@Jjzier 

Thanks for the post. That sounds strange indeed.

We would recommend reaching out to our Support team for further assistance regarding your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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