Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Marika
Level 7

Charged monthly of $11.49 but have no subscriptions?

I own a roku TV & I only watch Netflix and I'm getting charged a fee of $11.49 from Roku every month, also says I have no subscriptions to be charged for.

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renojim
Community Streaming Expert

Re: Charged monthly of $11.49 but have no subscriptions?

So just to be sure, the email address that shows up on your TV under Settings->System->About matches the email address you're using to log in at https://my.roku.com to check your subscriptions and there's no chance that you have another Roku account?  Hopefully you didn't call someone when you first set up your Roku.  If all that is true report it to your financial institution as fraud.  They'll be able to get to the bottom of who is really charging your.  "Roku" in the description of the charge doesn't necessarily mean anything.

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