Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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SergioAS
Level 7

Charged in error

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I have been charged $7.99 on January 12 for something I did not purchase. How do I get this cancelled?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged in error

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@SergioAS 

Thanks for the post.

Did you recently sign up for a free trial subscription? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see a list of current Roku subscriptions that you may currently be charged for.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged in error

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@SergioAS 

Thanks for the post.

Did you recently sign up for a free trial subscription? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see a list of current Roku subscriptions that you may currently be charged for.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Michelle296
Level 7

Re: Charged in error

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I was charged 79.99 for fubo tv which I did not purchase and I did not even sign up for a free trial . When I talked to fubo tv customer service they have no account matching my card or my zip code so I need a response to this swiftly ! Furthermore I wasn't even home when the purchase was made !!! I want my money refunded to my card today !!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged in error

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@Michelle296 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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