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Level 7

Charged for something I canceled on the same day it was to renew

Canceled channel on same day it was being renewed,  but got charged 

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Roku Employee
Roku Employee

Re: Charged for something I canceled on the same day it was to renew

@Woodberry5 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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