Account, payments & subscriptions

[NoHelp2find]

Being charged for $15.81 for "Roku for Warnermedia Glob" on my card. This is not listed on my subscriptions nor do I have multiple Roku accounts. I've tried contacting Roku but not able to even send an email to this company, it cycles back to the categories. I see many others having this issue. Does anyone know how to reach customer support?

[Nannysue]

SO WHAT DID YOU END UP DOING!   I keep getting monthly charges for Warner, which I never watch.  Don’t know how this happened.   It is not listed within my account or payments, but it shows up in bank account. Is Paramount Warner?   

[renojim]

Warner Media is HBO Max.

[RokuLianna]

Hi @Nannysue

Welcome to the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[Shirley529]

I'm being charged for Warner Media and there is no way to contact ROKU. Any help would be appreciated.

[renojim]

@Shirley529, do you have HBO Max?  Did you check your subscriptions at https://my.roku.com ?

[Superlindy]

I resigned up for a Acorn  through Roku I paid for a year December October 29 and have not been able to watch any programs.It keeps saying you have subscribed with Acorn I go to them I go to Acorn  say you have subscribed with Roku go to them. On my American Express is Roku please solve this problem for me for I can really bad reviews

[HDMIGuy]

@Superlindy Having a difficult time following your post.  Have you logged into your Roku account on a phone  or computer and checked your subscriptions?  If you have, is the Acorn subscription listed?  When you say "It keeps saying you have subscribed with Acorn" who is It?

[Ladywaah]

Going to report to my bank you guys charge me October, November and December $5.39 for CBS . Tracy Bryant 

[renojim]

@Ladywaah, did you check your subscriptions at https://my.roku.com ?  Do you have Paramount+?