Accounts, Billing, & Orders

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Niesha
Level 7

Charged for a channel

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I was charged for a channel and I didn’t authorize it but when I look on support.Roku it says I have no purchased subscription 

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renojim
Community Streaming Expert

Re: Charged for a channel

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If you have no purchases shown at https://my.roku.com/account/purchases and no subscriptions shown at https://my.roku.com/account/subscriptions then I'd say there's a chance it's a fraudulent charge that's not coming from Roku in spite of what the description may say.

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renojim
Community Streaming Expert

Re: Charged for a channel

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If you have no purchases shown at https://my.roku.com/account/purchases and no subscriptions shown at https://my.roku.com/account/subscriptions then I'd say there's a chance it's a fraudulent charge that's not coming from Roku in spite of what the description may say.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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