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Nad28
Level 7

Charged for HBOMAX during 7 day trial

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On 12/25/20 I did the 7 day free trial of HBOMAX thru HULU, which I canceled on 1/1/21. But then YOU "ROKU" turned around and charged me a full subscription on 12/25/20. I would like my $14.99 refunded since my dealings were with HULU and not thru ROKU.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged for HBOMAX during 7 day trial

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@Nad28 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged for HBOMAX during 7 day trial

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@Nad28 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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