Accounts, Billing, & Orders

[briskout]

I was charged for a full year of ESPN+ for $50. I never subscribed, and I already have ESPN+ on my Disney+ which was renewed 5 days ago. My wife (who doesn't watch ESPN) didn't subscribe, nor did my infant or toddler children who can't touch the remotes (they are placed on high levels so they can't grab them). I emailed but I also wanted to follow up on here as I cannot find a customer service number.

I will call my bank to report a fraudulent charge in the morning.

[RokuDanny-R · Accepted solution]

@briskout 

Thanks the information.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[briskout]

@RokuDanny-R I did and was told that I was stuck with something I never ordered.

[Its2late]

Same thing just happened to me. So im going to call my bank and put a block on any future charges from roku. It gives me serial number but id like to know what device was used to purchase espn. It was not from my t.v or my phone. 

[MattArm77twin]

My son pressed the ESPN button and now I have an annual subscription. I kindly asked for a refund only to receive a snarky email telling me that maybe I should think about adding a PIN to my Roku and that all purchases are final even if I cancel (which I did within minutes)

The tone of the email from Roku disgusted me. Their email customer service was not good