Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Roku Employee
Roku Employee

Re: Charged for ESPN+. Did not buy this.

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@razzledazzle @pcoleman72 

Thanks for the note.

Are you able to contact Support through this pathway: 

Questions about my account or billing > Other > Need more help > Email

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Charged for ESPN+. Did not buy this.

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The link worked today.  I was able to send Customer Service a note.  I have not heard back from them yet.

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Level 8

Re: Charged for ESPN+. Did not buy this.

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@RokuDanny-R Just was able to use that link to send email.

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Level 8

Re: Charged for ESPN+. Did not buy this.

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Roku support told me no refunds. I didn't and no one in my house purchased this service. This is straight up BS as I cancelled it within minutes. I will be buying a different product [post edited], as well as paypal. This is fraud and I'm furious.

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Level 8

Re: Charged for ESPN+. Did not buy this.

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I got some bullcrap reply that I can enjoy it for a year.  I don't want it.

I'll call AMEX and have them reverse the charges.

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Level 7

Unauthorized Purchases

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Does Roku really not provide refunds on 'accidental purchases?'

My two year old son was pressing the controller and must have ordered ESPN+ because I noticed a charge on my card. I understand if this was a reoccurring thing where one account was consistently asking for refunds but this is not the case. We haven't had live sports in two months so it's clearly an accidental order. I'm not really itching to watch reruns of the 1980 NBA Finals. Since this accidental order I have put a PIN on my account to prevent this from happening again but would love a refund for the above. 

Thanks,

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Level 7

how to get reimbursement for a accidentally subscribed ESPN+

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can you guide me on how to claim reimbursement for an accidentally subscribed ESPN+ channel from Roku?

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Roku Employee
Roku Employee

Re: Unauthorized Purchases

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@Streaming1 @sureshan 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Refund for an accident subscription

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I was wondering if I could get a refund for ESPN+ $54.24.  My kid accidentally purchased it and Roku didn’t even send us an email to let us know it was pending or purchased yesterday so it didn’t give us the time to cancel it before it was taken from our account. 

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Roku Employee
Roku Employee

Re: Refund for an accident subscription

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@Echo22 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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