Accounts, Billing, & Orders

[AnnieB]

My wife just got charged to her credit card $50 for ESPN, which nobody in the household watches. We certainly didn’t order. I also find this absolutely ridiculous that I have to post to a public forum to speak with a customer service. Very disappointed at this atrocious service by ROKU. Please have a human being contact my wife.

[AnnieB]

[personal information removed] We will post her phone number via email. This is embarrassing that one has to go through these layers to dispute a charge.

[Alicia35]

I was charged $59 for espn plus and would like a refund 

[RokuDanny-R]

@AnnieB @Alicia35 

Thanks the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[CRob1]

Danny why are you acting like you guys will help? You just say "no refunds"

[CRob1]

This just happened to us too. Our one year old did this with two quick clicks of the remote. But now the price is even higher. Roku are scammers.

[CRob1]

DANNY YOU SCAM ARTIST FOR THE LOVE OF GOD STOP TELLING PEOPLE TO CONTACT SUPPORT WHEN YOU KNOW SUPPORT WILL TELL THEM THEY WON'T GET A REFUND.