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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Charged for Disney+ thru Roku/My Paypal without notice or asking me???

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Without my permission, Disney+ is renewed on my Paypal account as "PP ROKU FOR DISNEY E" I would've renewed anyway.  I received no notice in any form.  Being so close to Cyber Monday and it's still Cyber week, my cost may have been lower.  Did this happen to anyone else?

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Level 21

Re: Charged for Disney+ thru Roku/My Paypal without notice or asking me???

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All subscriptions auto-renew unless cancelled, but I thought I used to get an email when it happened (I believe it was after the fact) when I had a subscription.

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Level 21

Re: Charged for Disney+ thru Roku/My Paypal without notice or asking me???

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All subscriptions auto-renew unless cancelled, but I thought I used to get an email when it happened (I believe it was after the fact) when I had a subscription.

View solution in original post

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Roku Employee
Roku Employee

Re: Charged for Disney+ thru Roku/My Paypal without notice or asking me???

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@DeVille418 

Thanks for the post.

What @renojim mentioned is what is most likely happened. We highly recommend reviewing the terms for any subscription, prior to signing up. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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