Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Charged for Disney after I cancelled! CANNOT GET TO A NUMBER TO GET MONEY BACK!

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I cancelled Disney channel last month.  I was billed AGAIN FOR IT.  There is NO WAY TO get to your accounting or service department!  Your online **bleep** DOES NOT WORK.   

 PLEASE HELP

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Level 19

Re: Charged for Disney after I cancelled! CANNOT GET TO A NUMBER TO GET MONEY BACK!

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@aliceatwork2002  Thanks for the note here. For help with account, billing, or order related issues, please contact our support team for your 'account or billing' issue here: https://support.roku.com/contactus

Thanks,

Tanner

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Level 19

Re: Charged for Disney after I cancelled! CANNOT GET TO A NUMBER TO GET MONEY BACK!

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@aliceatwork2002  Thanks for the note here. For help with account, billing, or order related issues, please contact our support team for your 'account or billing' issue here: https://support.roku.com/contactus

Thanks,

Tanner

View solution in original post

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Level 7

Re: Charged for Disney after I cancelled! CANNOT GET TO A NUMBER TO GET MONEY BACK!

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Good luck with any support or credit. The service I have received has been very disappointing thus far on 3 charges that PayPal shows to be valid from Roku. You are welcome to try yourself. create a ticket and wait to be disappointed. 

[content edited] 

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