Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Worstserviceeve
Level 7

Charged for 2 months

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I have NO WAY of contacting the company. The service.roku.com link just goes in a loop. I have been charged TWO MONTHS in a row now for something I CANCELLED. I want my 29.98 back. WORST CUSTOMER SERVICE EVER. I can't call anyone, I can't email anyone. Im going to have to stop payment through my bank. HELP

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged for 2 months

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@Worstserviceeve 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged for 2 months

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@Worstserviceeve 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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