[Moving post to general discussion]
Preview: Charged during trial for nfl game pass
To whom it may concern I was charged by roku the full price of $99.99 and did not know it until a day or 2 later. I was not supposed to be charged for a trial period but yet I was, this happened on the 10th of Sept it is now 9/19 I have been working my behind off to contact someone about my refund and when I finally talk to someone I was told to file a dispute with my bank. I called my bank and they told me no that roku is able to refund me my money so I emailed them and they keep giving me the run around I even sent them proof of where they charged my account.. I have faxed people within the company Stephen Kay & several others . Still no respond I am truly hurt I own 4 roku flat screen TV's this makes me wish I didn't.
I was charge for 65.00 I want my money back on my card
Thanks for the post.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny