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Jonw9
Level 7

Charged despite immediate cancellation.

I signed up for HBO Max using Roku but should have used Spectrum. Since Roku has billed for one month and stayed usable for that month I can't sign up with Spectrum 

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2 Replies
makaiguy
Level 21

Re: Charged despite immediate cancellation.


@Jonw9 wrote:

I signed up for HBO Max using Roku but should have used Spectrum. Since Roku has billed for one month and stayed usable for that month I can't sign up with Spectrum 


Every streaming subscription with which I am familiar, either through a third party like Roku or directly with the channel, is nonrefundable.  You are pre-paying for a specified subscription period and it auto renews when that period runs out.  When you cancel the subscription it prevents the auto-renewal but the subscription stays in force until the balance of the pre-paid period expires.  These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff you don't bother to read at the time.).

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Jonw9
Level 7

Re: Charged despite immediate cancellation.

Yes, I'm sure you're right. As we all know, there are pages and pages of terms which almost no one has the patience to read - and even if I'd read it, I don't think it would have made a difference.  Despite the documented legalities, I've found that some companies will be sympathetic to a situation like this, and others won't.

I'll sign up through Spectrum once the first month is over.  No problem.

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