Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Valfalfa
Level 7

Charged but no record of it

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This is the second month that I have been charged from Roku for $30.27, but there is NO PROOF from Roku as to why! I can’t find a way to get this refunded as I have no evidence as to why I am being charged from Roku! How do I get a hold of them to find this out and to cancel this?!

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renojim
Level 21

Re: Charged but no record of it

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You can check your subscriptions and purchases at:
https://my.roku.com/account/subscriptions
https://my.roku.com/account/purchases

Make sure you're logging in with the same email address that shows on your Roku under Settings->System->About.  If none are shown it's possible that it's a fraudulent charge coming from someone using Roku's name.  Report it to your financial institution.

To contact Roku about billing questions you have to go through their website:
https://support.roku.com/contactus

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renojim
Level 21

Re: Charged but no record of it

Jump to solution

You can check your subscriptions and purchases at:
https://my.roku.com/account/subscriptions
https://my.roku.com/account/purchases

Make sure you're logging in with the same email address that shows on your Roku under Settings->System->About.  If none are shown it's possible that it's a fraudulent charge coming from someone using Roku's name.  Report it to your financial institution.

To contact Roku about billing questions you have to go through their website:
https://support.roku.com/contactus

View solution in original post

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