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Rhond
Level 8

Re: Charged $65 for “7-day free trial” - SundanceNow

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Emailed roku and with this same problem and they replied saying that no refund so i went thru my bank and they reversed the charge same day. And two days later roku emailed me back saying they will refund me Within 5-7 business days even though i had already gotten my money back thru my bank. Just keep emailing them. I emailed them 3 times and they kept saying that i didnt sign up for 7 day free trial which was wrong so i had to go thru my bank to get my money back. Hope this helps

sonkissed
Level 7

Re: Charged $65 for “7-day free trial” - SundanceNow

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I have this same problem. I was charged $59.99 on day 1 of a free 7-day trial for Sundance.  Customer service also told me “we can’t help you”. I find it hard to believe they can just take money without me authorizing a charge. 

I am now disputing the charge w my bank as well. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged $65 for “7-day free trial” - SundanceNow

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@sonkissed 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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4Briar
Level 7

Re: Charged $65 for “7-day free trial” - SundanceNow

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I was charged 63.59 under Annual Membership Roku Sundance Now.  I have no idea what this is about and there is no way to email/call customer support.

Please provide an email or number if you have one as I can not find anything on the site where you linked. 

Thank you. 

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4Briar
Level 7

Re: Charged $65 for “7-day free trial” - SundanceNow

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My apologies.  I found it.  

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Newto2019
Level 7

Re: Charged $65 for “7-day free trial” - SundanceNow

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why was I charged $63.59    ( tax included ) for a 7 day FREE TRAIL

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