Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tawnya577
Newbie

Charged 64.99 and don't know why?

I was charged 64.99 to my debit card and have know idea on why you did that. Would like to know why and if i can get a refund

0 Kudos
2 REPLIES 2
RokuMary-F
Community Moderator
Community Moderator

Re: Charged 64.99 and don't know why?

Hi @Tawnya577,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?
Thanks,

Mary

 

Mary F.
Roku Community Moderator
0 Kudos
Sc7
Newbie

Re: Charged 64.99 and don't know why?

I have the same problem and I can’t seem to find the solution to remove it. And i can’t find it in my subscriptions.

0 Kudos