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Tawnya577
Level 7

Charged 64.99 and don't know why?

I was charged 64.99 to my debit card and have know idea on why you did that. Would like to know why and if i can get a refund

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RokuMary-F
Roku Employee
Roku Employee

Re: Charged 64.99 and don't know why?

Hi @Tawnya577,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?
Thanks,

Mary

 

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