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Level 7

Charged $62.40 for Sundance when I cancelled in feb!

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I signed up for the free trial back in feb, didnt like it and cancelled before the 7 days were up. 2 days ago I get a charge on my paypal from roku for $62.40 for a yearly subscription. It doesn't even show up in my current subscriptions! I tried a chargeback with paypal and they denied today. I have filed an appeal, but I assume that will be denied as well. I've sent several emails to roku and they will not answer. So basically $63 was stolen.

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Roku Employee
Roku Employee

Re: Charged $62.40 for Sundance when I cancelled in feb!

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@Tibia3615 

Thanks for the post.

As stated in my previous post, Shudder and Sundance are developed by the same provider which would explain why the charges are from Sundance.

If you have further questions regarding your subscription, you'll want to contact Shudder support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Shudder support here: http://support.shudder.com/en/support/home

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Being charged for Sundance when I have not subscribed.

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I just received notification that I was being charged 5.99 a month plus tax for Sundance, a channel I have no interest in and have never subscribed too. I dont even have access to it!!! Please help me fix this issue or I will be forced to stop using the roku product entirely. 

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Roku Employee
Roku Employee

Re: Charged $62.40 for Sundance when I cancelled in feb!

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@BrittneyP @Bradleyaced 

Thanks for the note.

Is it possible that you have subscribed or had a free trial with the Shudder channel? Shudder and Sundance are developed by the same provider which would explain why the charges are from Sundance.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Charged $62.40 for Sundance when I cancelled in feb!

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I added Shudder and was surprised that the charge billed was for Sundance Now. Does that mean I am also automatically subscribed to Sundance Now which I never added? 

No happy. Feels deceptive. Thanks for your reply

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Roku Employee
Roku Employee

Re: Charged $62.40 for Sundance when I cancelled in feb!

Jump to solution

@Tibia3615 

Thanks for the post.

As stated in my previous post, Shudder and Sundance are developed by the same provider which would explain why the charges are from Sundance.

If you have further questions regarding your subscription, you'll want to contact Shudder support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Shudder support here: http://support.shudder.com/en/support/home

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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