Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Doreen1954
Level 7

Charged 3times within 3weeks

Jump to solution

I ordered discovery plus on February 26 my name is Doreen Jones on February 26, 2021 I should've been charged $5.32 as I'm paying the $4.99 option on the 26 I got charge $10.65 on March 5 I got charged $5.32 on March 23 I got charged $10.65 why am I paying over $25 for discovery plus when I should be paying only $4.99 per month plus tax which comes to $5.32 what is going on I want a credit of my other 20 some dollars you took for me. please contact me immediately stop charging my account I'm going to turn you in all I did was order discovery +4 $4.99 per month why are you charging me this

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Charged 3times within 3weeks

Jump to solution

@Doreen1954

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Charged 3times within 3weeks

Jump to solution

@Doreen1954

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos