Account, payments & subscriptions

[nOv1c3]

Charged $10.99 for showtime and $8.99 for  starz when add says .99 cents for two months and i saw no mention of first time subscribers in the add unlesss roku decided to do a dirty trick and hide in the fine print

[Alfredo-Roku]

Hi @nOv1c3, we understand that you were charged full price during our current promotion. We're here to help. 
The 99-cent deal per premium subscription promotion is only eligible for new subscribers to participating channels.
Check out this article on our The Roku Channel with more in-depth details on this promotion. Eligibility is at the bottom of the page under the Terms & Conditions.
You can view it here: https://therokuchannel.roku.com/lp/streaming-day-ps-99-promo?utm_source=organic_social&utm_medium=ro...

If you believe that these charges were made in error, please let us know and we'll reach out with a PM to confirm and gather details.
 

[nOv1c3]

I read the link and i see no mention of   The 99-cent deal per premium subscription promotion is only eligible for new subscribers to participating channels

[Alfredo-Roku]

Here on the Roku Streaming Day blog, we go over the participating premium subscriptions as well as the eligibility requirements: https://www.roku.com/blog/streaming-day

We appreciate your interest in our promotional offer. However, only new subscribers were eligible for the 99-cent deal per premium subscription promotion.

Again, if you believe the subscriptions were charged in error, let us know!

[nOv1c3]

Like i said before,  The  email; and webpage for the promotion had no warning at all about having to be a new subscriber . So yes this is a error on your side    , I would like a refund