Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Xbenny
Level 7

Charged $1 extra on new hbo max suscription

How is that I've got charged a $1 extra on a new hbo max subscription?

 

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2 REPLIES 2\
boogernose
Level 18

Re: Charged $1 extra on new hbo max suscription

Oh Boy one dollar for HBO Max I'll do it.

---A problem clearly stated is a problem half solved---.
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RokuMary-F
Roku Employee
Roku Employee

Re: Charged $1 extra on new hbo max suscription

Hi @Xbenny,

Thanks for the post.

Please note that when you add or update a payment method on your Roku account or sign-up for a free trial for a third-party channel subscription or Premium Subscription on The Roku Channel, you may see a “pending authorization charge” for $1 on your credit or debit card statement. This is not an actual charge but a temporary “authorization hold”.

Find more information, visit our Support page link:

Why do I see a $1.00 charge on my credit or debit card? - Roku

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

 

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