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Rebecca1227
Level 7

Charge

Why am I being charged???

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4 REPLIES 4\
DBDukes
Community Streaming Expert

Re: Charge


@Rebecca1227 wrote:

Why am I being charged???


You've provided no information.

If Roku is charging you for something, you'll see it at https://my.roku.com/ and clicking on either the Manage your subscriptions link (for subscriptions) or the View your purchase history for purchases. 

If nothing is showing there, Roku didn't charge you.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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TokuRucks69
Level 7

Re: Charge

Probably cause they randomly charge.  I just had to cancel my credit card tied to it because it wouldn't delete my payment info unless I entered another.  No one to talk to and the instructions on how to cancel didn't work as they have updated the software and the menu option is gone.  Maybe they moved it somewhere else.  I'm done with **bleep** like this

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DBDukes
Community Streaming Expert

Re: Charge


@TokuRucks69 wrote:

Probably cause they randomly charge.  I just had to cancel my credit card tied to it because it wouldn't delete my payment info unless I entered another.  No one to talk to and the instructions on how to cancel didn't work as they have updated the software and the menu option is gone.  Maybe they moved it somewhere else.  I'm done with **bleep** like this


Huh. I had no trouble whatsoever removing a payment source from my Roku account. There's a link on the Website. That's how I did it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuKariza-D
Roku Employee
Roku Employee

Re: Charge

Hello @Rebecca1227

Thanks for posting here in the Community! 

Please note that all transactions from Roku appear with the company name ("Roku") in credit card and bank statements. If it's a billing concern, it may be more effective to get help from our billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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