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Asmith11
Reel Rookie

Unrecognized charge: 'Roku for viacomCBS Wilmington DE'

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On my credit card statement it says

Roku for viacomCBS str Wilmington DE.

What is that?? How do I cancel it?! I've been trying everything. Please help. 

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makaiguy
Community Streaming Expert

Re: Charge on credit card for viacomCBS

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@Asmith11 wrote:

Yes, I've done all of that. I have zero active subscriptions on my roku account. Same email. 


In that case it's likely a bogus charge from a scammer who is just claiming to be Roku.  Contest the charge with financial service receiving the charge.  They can track it back to its actual origin.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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MrBYates
Newbie

Re: Charge on credit card for viacomCBS

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I have the same thing on our account.  There is nothing on our Roku account as far as purchases but a charge from Paypal in our checking account.   FOLLOWING....

makaiguy
Community Streaming Expert

Re: Charge on credit card for viacomCBS

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@Asmith11 wrote:

On my credit card statement it says

Roku for viacomCBS str Wilmington DE.

What is that?? How do I cancel it?! I've been trying everything. Please help. 


Log into your account at https://my.roku.com/account/subscriptions and see if you have a subscription indicating it's for CBS or Viacom.  It might also be for Paramount since this is owned by Viacom/CBS.

Scroll down to see 'Manage your subscriptions' optionScroll down to see 'Manage your subscriptions' option

Also, is the email address you use to log into your account the same one shown on your Roku when you go into Settings / System / About ?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Asmith11
Reel Rookie

Re: Charge on credit card for viacomCBS

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Yes, I've done all of that. I have zero active subscriptions on my roku account. Same email. 

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makaiguy
Community Streaming Expert

Re: Charge on credit card for viacomCBS

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@Asmith11 wrote:

Yes, I've done all of that. I have zero active subscriptions on my roku account. Same email. 


In that case it's likely a bogus charge from a scammer who is just claiming to be Roku.  Contest the charge with financial service receiving the charge.  They can track it back to its actual origin.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Ryland2020
Newbie

Re: Unrecognized charge: 'Roku for viacomCBS Wilmington DE'

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