Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Asmith11
Level 7

Charge on credit card for viacomCBS

On my credit card statement it says

Roku for viacomCBS str Wilmington DE.

What is that?? How do I cancel it?! I've been trying everything. Please help. 

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4 Replies
MrBYates
Level 7

Re: Charge on credit card for viacomCBS

I have the same thing on our account.  There is nothing on our Roku account as far as purchases but a charge from Paypal in our checking account.   FOLLOWING....

makaiguy
Level 20

Re: Charge on credit card for viacomCBS


@Asmith11 wrote:

On my credit card statement it says

Roku for viacomCBS str Wilmington DE.

What is that?? How do I cancel it?! I've been trying everything. Please help. 


Log into your account at https://my.roku.com/account/subscriptions and see if you have a subscription indicating it's for CBS or Viacom.  It might also be for Paramount since this is owned by Viacom/CBS.

Also, is the email address you use to log into your account the same one shown on your Roku when you go into Settings / System / About ?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Asmith11
Level 7

Re: Charge on credit card for viacomCBS

Yes, I've done all of that. I have zero active subscriptions on my roku account. Same email. 

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makaiguy
Level 20

Re: Charge on credit card for viacomCBS


@Asmith11 wrote:

Yes, I've done all of that. I have zero active subscriptions on my roku account. Same email. 


In that case it's likely a bogus charge from a scammer who is just claiming to be Roku.  Contest the charge with financial service receiving the charge.  They can track it back to its actual origin.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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