Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Changing Name and Address

I bought this pre owned tv and the people forgot to unlink my device. How do I make it link to my new roku account without using their information and email?

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1 REPLY 1\
Community Streaming Expert

Re: Changing Name and Address

You created a Roku account in order to post here. You can use that.

Log in to your Roku account: 

Next, on your Roku, do a Factory Reset.

Settings > System > Advanced system settings >  Factory reset

You'll be presented with a 4-digit code, and will have to enter it to do the reset. 

Once the reset completes, it will be the same as setting up a new Roku.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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