Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Changed my pin ... still doesn’t work.

When I tried to add HBO, I was asked for my pin. I don’t remember ever creating one, so I used the common ones I’ve used before. None worked, so I created a new account (old one was created by late husband), new pin, and n o t h i n g is working.

H e l p, and TIA 😎

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Level 19

Re: Changed my pin ... still doesn’t work.

When you created a new account did you link your Roku to the new account?  What email address shows up under Settings->System->About?  The only way to link a Roku to a new account is to perform a factory reset and go through the setup again.

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