Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Fran33
Level 8

Change/update email

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Screenshot_2021-03-08-14-55-44.png

This is all I get... I click on the purple part that says account update and I go to it and the only option is to change password I punched in my email that is connected with Roku I punched in the new email that I want to start using then I did the opposite and it's not working there is no option to update your email no option to update your email. Roku should do something to update their system because it's not there if it was I wouldn't keep saying this over and over I do appreciate everyone's input honestly

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2 Solutions

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Strega
Level 12

Re: Change/update email

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Please try it the way I suggested above.  Put the NEW email in BOTH email fields.

And don't think you need to change your password at all.  ie: leave the new password stuff empty.

 

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Fran33
Level 8

Re: Change/update email

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Omg it worked finally.. and I got a confirmation that my emails been changed thank you so much thank all of you guys I really appreciate it God bless you all

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6 Replies
Strega
Level 12

Re: Change/update email

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On that picture, it looks to me like you want to enter your new email in "email" and then enter it again in  "verify email", and then probably press that purple button.  (The button is cut off but I assume it says "save" or something like that.)

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Fran33
Level 8

Re: Change/update email

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I tried that. First I put my old email, then new email... Then I put new email then old. IT WILL NOT WORK. 

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Fran33
Level 8

Re: Change/update email

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I CHANGED MY PASSWORD 4 TIMES... 

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Strega
Level 12

Re: Change/update email

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Please try it the way I suggested above.  Put the NEW email in BOTH email fields.

And don't think you need to change your password at all.  ie: leave the new password stuff empty.

 

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Fran33
Level 8

Re: Change/update email

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Screenshot_2021-03-09-14-31-23.png

It still doesn't work it says the password don't match I did exactly what you said

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Fran33
Level 8

Re: Change/update email

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Omg it worked finally.. and I got a confirmation that my emails been changed thank you so much thank all of you guys I really appreciate it God bless you all

View solution in original post

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