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Walkerfan50
Level 7

Change payment method without canceling my subscriptions

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How do I change my payment method without canceling my subscriptions. Bank sent new cards and I need to update information, however, Roku says I have to remove my payment method. I can't do that without canceling my subscriptions to Disney and Discovery. I don't want to do that. Please help 

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RokuMary-F
Roku Employee
Roku Employee

Re: Change payment method without canceling my subscriptions

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Hi @Walkerfan50 @demsd,

Thanks for posting in the Roku Community!

Please note, you must cancel your subscriptions before your payment method can be removed. Learn how to cancel your subscriptions for more information.

When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the content until then.

You may refer to this link: How do I remove the payment method for my Roku® account? | Official Roku Support

For more information about how to update payment, visit our Support page here: How do I update the payment method for my Roku® account? | Official Roku Support 

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus 

Hope you'll find this info useful. Let us know in case you've still got any questions

Regards,
Mary

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14 REPLIES 14\
demsd
Level 13

Re: Change payment method without canceling my subscriptions

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I don't see where Roku says you need to remove the payment method. From my account, I can update my payment details -- OR -- remove payment method. Just need to enter the new card info and hit save.

Roku Ultra 4670X
40" TCL Roku TV
50" TCL Roku TV
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RokuMary-F
Roku Employee
Roku Employee

Re: Change payment method without canceling my subscriptions

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Hi @Walkerfan50 @demsd,

Thanks for posting in the Roku Community!

Please note, you must cancel your subscriptions before your payment method can be removed. Learn how to cancel your subscriptions for more information.

When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the content until then.

You may refer to this link: How do I remove the payment method for my Roku® account? | Official Roku Support

For more information about how to update payment, visit our Support page here: How do I update the payment method for my Roku® account? | Official Roku Support 

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus 

Hope you'll find this info useful. Let us know in case you've still got any questions

Regards,
Mary

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demsd
Level 13

Re: Change payment method without canceling my subscriptions

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@RokuMary-F wrote:

Please note, you must cancel your subscriptions before your payment method can be removed. Learn how to cancel your subscriptions for more information.


Ridiculous! Changing your payment method should have no effect on any subscription. If it does that is something Roku needs to change because that is backasswards.

Roku Ultra 4670X
40" TCL Roku TV
50" TCL Roku TV
Josie2004
Level 7

Re: Change payment method without canceling my subscriptions

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It says my email doesnt match.  I need help

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Josie2004
Level 7

Re: Change payment method without canceling my subscriptions

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come on, you've got me going in circles

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RokuKariza-D
Roku Employee
Roku Employee

Re: Change payment method without canceling my subscriptions

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Hi @Josie2004

Thanks for reaching out here in the Community.

By any chance, do you need assistance changing your payment method? If so, you can try updating it directly on your TV screen. Here are the steps you can follow:

  1. Press the Home button on your Roku remote.
  2. Select Settings.
  3. Select Payment method and continue to one of two options.
     
    • Update payment methodUpdate your existing credit card information, such as expiration date.
    • Add payment method. Add a new credit card to your Roku account.
       
  4. Enter your payment information in each field as it appears on your credit card.
  5. Select Save card.

For more information, this Support link might help: How do I update the payment method for my Roku® account?

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Kalena
Level 7

Re: Change subscription term

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In Roku, how do I change the monthly BritBox subscription to the annual one?  I don't have a BritBox account because signed up with Roku.

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renojim
Community Streaming Expert

Re: Change subscription term

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@Kalena, I can't speak specifically to Britbox, but when you sign up to a service through a third party like Roku you are often limited.  If there's no option to sign up for an annual subscription then you're better off cancelling your Roku Pay subscription and signing up directly with the provider (Britbox) when the current term expires.

Roku Community Streaming Expert

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Q4b4dc
Level 8

Re: Change payment method without canceling my subscriptions

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I'm trying to do the same thing, and if I have to cancel subscriptions just to change payment methods, I won't have ANY billing or payments through ROKU at all.  The added bonus is I won't be tempted to pay per view any movies or TV, so way to cut off a revenue stream ROKU! 

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