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Walkerfan50
Level 7

Change payment method without canceling my subscriptions

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How do I change my payment method without canceling my subscriptions. Bank sent new cards and I need to update information, however, Roku says I have to remove my payment method. I can't do that without canceling my subscriptions to Disney and Discovery. I don't want to do that. Please help 

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RokuMary-F
Roku Employee
Roku Employee

Re: Change payment method without canceling my subscriptions

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Hi @Walkerfan50 @demsd,

Thanks for posting in the Roku Community!

Please note, you must cancel your subscriptions before your payment method can be removed. Learn how to cancel your subscriptions for more information.

When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the content until then.

You may refer to this link: How do I remove the payment method for my Roku® account? | Official Roku Support

For more information about how to update payment, visit our Support page here: How do I update the payment method for my Roku® account? | Official Roku Support 

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus 

Hope you'll find this info useful. Let us know in case you've still got any questions

Regards,
Mary

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demsd
Level 13

Re: Change payment method without canceling my subscriptions

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I don't see where Roku says you need to remove the payment method. From my account, I can update my payment details -- OR -- remove payment method. Just need to enter the new card info and hit save.

Roku Ultra 4670X
40" TCL Roku TV
50" TCL Roku TV
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RokuMary-F
Roku Employee
Roku Employee

Re: Change payment method without canceling my subscriptions

Jump to solution

Hi @Walkerfan50 @demsd,

Thanks for posting in the Roku Community!

Please note, you must cancel your subscriptions before your payment method can be removed. Learn how to cancel your subscriptions for more information.

When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the content until then.

You may refer to this link: How do I remove the payment method for my Roku® account? | Official Roku Support

For more information about how to update payment, visit our Support page here: How do I update the payment method for my Roku® account? | Official Roku Support 

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus 

Hope you'll find this info useful. Let us know in case you've still got any questions

Regards,
Mary

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demsd
Level 13

Re: Change payment method without canceling my subscriptions

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@RokuMary-F wrote:

Please note, you must cancel your subscriptions before your payment method can be removed. Learn how to cancel your subscriptions for more information.


Ridiculous! Changing your payment method should have no effect on any subscription. If it does that is something Roku needs to change because that is backasswards.

Roku Ultra 4670X
40" TCL Roku TV
50" TCL Roku TV
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