Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Change of country

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Hello, we recently moved from Canada to USA. How can I update my account?

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Level 18

Re: Change of country

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@c_leblanc wrote:

Hello, we recently moved from Canada to USA. How can I update my account?


This question has come up before and Roku has never reported a way to transfer an account. All you can do is create a NEW account in your new location and link your Roku to that.

To link to a new account, you'll have to do a factory reset on your Roku and set it up all over again. When you go to the website for linking be sure you are connected to the internet via an IP located in your new area (not via a VPN with its server elsewhere). Link your Roku to a new Roku account in your new region. And just to be sure, you should identify the account with an email address also located there.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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1 Reply
Highlighted
Level 18

Re: Change of country

Jump to solution

@c_leblanc wrote:

Hello, we recently moved from Canada to USA. How can I update my account?


This question has come up before and Roku has never reported a way to transfer an account. All you can do is create a NEW account in your new location and link your Roku to that.

To link to a new account, you'll have to do a factory reset on your Roku and set it up all over again. When you go to the website for linking be sure you are connected to the internet via an IP located in your new area (not via a VPN with its server elsewhere). Link your Roku to a new Roku account in your new region. And just to be sure, you should identify the account with an email address also located there.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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