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macmin
Level 7

Change my email address

Settings>System>About shows my Roku player with an email address I no longer have. Can I change this address to my current one? How?

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5 Replies
trekkeriii
Level 10

Re: Change my email address

"macmin" wrote:
Settings>System>About shows my Roku player with an email address I no longer have. Can I change this address to my current one? How?

https://my.roku.com, log in and click "update" under the "Account Information" on the upper left.
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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macmin
Level 7

Re: Change my email address

It won't let me update to my new address because I already have an account under it -- it appears that I have two active accounts at this time.
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trekkeriii
Level 10

Re: Change my email address

"macmin" wrote:
It won't let me update to my new address because I already have an account under it -- it appears that I have two active accounts at this time.

Get a freebie address and then change it to that account, then. 
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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Rosebud1956
Level 7

Re: Change my email address

My email address is [personal information removed] it says you have it on record but youre not showing it. The comcast account I no longer use.

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Roku Employee
Roku Employee

Re: Change my email address

Hi,

Thanks for letting us know about the issue that you are experiencing.

For information on how to change your email address for your Roku account you can visit our support page How do I change the email address or password for my Roku account?

In the event that you forgot your Roku email address or password, you can follow the steps outlined in our support page How do I access my Roku account if I forgot my email address or password?

Please keep us posted if you need further assistance with changing the email address on your Roku account.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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