Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Fran33
Level 8

Change email

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I want to change my email.. I don't want to change my password for a fourth-time all I want to do is change my email.. will you go to account settings and it says to update account information including update email password all that stuff it does not allow me to update my email I have a new email and I want to use it with Roku like I do everything else can somebody please help Roku needs to change the things a little bit I think because it doesn't give you an option for one thing at a time

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Strega
Level 12

Re: Change email

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I just went to account settings and I see a field labeled Email, which was editable, and below that was a field Verify Email.  So it looks like you can change it by putting your new email address in both of those fields and clicking save.  (I admit I didn't actually try it because I don't have a new email address that I want to use.) Does that not work?

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Strega
Level 12

Re: Change email

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I just went to account settings and I see a field labeled Email, which was editable, and below that was a field Verify Email.  So it looks like you can change it by putting your new email address in both of those fields and clicking save.  (I admit I didn't actually try it because I don't have a new email address that I want to use.) Does that not work?

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Fran33
Level 8

Re: Change email

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Thanks😊 no it doesn't. I entered my old new, new old. Ol old, new new.

Seems that the only option there is to change your password so what they say that you can do in that setting is not true we're not stupid 💪

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makaiguy
Level 20

Re: Change email

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I have successfully changed my email.  It didn't "take" on the first attempt, but I logged out, logged back in, and the second attempt worked.

This updated the email address used to log into my Roku account, as well as the email address shown for my account on the Roku itself via Settings > System > About.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Fran33
Level 8

Re: Change email

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I tried that and it doesn't give me the option to change email only password I did it like 20 times it's not working

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makaiguy
Level 20

Re: Change email

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@Fran33 wrote:

I tried that and it doesn't give me the option to change email only password I did it like 20 times it's not working


When you log in to your account at my.roku.com then click the "Update" link below Account Information you don't get this screen?

 

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  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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