Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Fran33
Level 8

Change email

Jump to solution

I want to change my email.. I don't want to change my password for a fourth-time all I want to do is change my email.. will you go to account settings and it says to update account information including update email password all that stuff it does not allow me to update my email I have a new email and I want to use it with Roku like I do everything else can somebody please help Roku needs to change the things a little bit I think because it doesn't give you an option for one thing at a time

Tags (1)
0 Kudos
1 Solution

Accepted Solutions
Strega
Level 16

Re: Change email

Jump to solution

I just went to account settings and I see a field labeled Email, which was editable, and below that was a field Verify Email.  So it looks like you can change it by putting your new email address in both of those fields and clicking save.  (I admit I didn't actually try it because I don't have a new email address that I want to use.) Does that not work?

View solution in original post

7 REPLIES 7\
Strega
Level 16

Re: Change email

Jump to solution

I just went to account settings and I see a field labeled Email, which was editable, and below that was a field Verify Email.  So it looks like you can change it by putting your new email address in both of those fields and clicking save.  (I admit I didn't actually try it because I don't have a new email address that I want to use.) Does that not work?

Fran33
Level 8

Re: Change email

Jump to solution

Thanks😊 no it doesn't. I entered my old new, new old. Ol old, new new.

Seems that the only option there is to change your password so what they say that you can do in that setting is not true we're not stupid 💪

0 Kudos
makaiguy
Community Streaming Expert

Re: Change email

Jump to solution

I have successfully changed my email.  It didn't "take" on the first attempt, but I logged out, logged back in, and the second attempt worked.

This updated the email address used to log into my Roku account, as well as the email address shown for my account on the Roku itself via Settings > System > About.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
Fran33
Level 8

Re: Change email

Jump to solution

I tried that and it doesn't give me the option to change email only password I did it like 20 times it's not working

0 Kudos
makaiguy
Community Streaming Expert

Re: Change email

Jump to solution

@Fran33 wrote:

I tried that and it doesn't give me the option to change email only password I did it like 20 times it's not working


When you log in to your account at my.roku.com then click the "Update" link below Account Information you don't get this screen?

 

aaa.jpg

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
mguerro
Level 7

Re: Changed email on the site does not transfer to devise.

Jump to solution

I find that while I have changed the email on the My.Roku site that the information does not transfer to the streaming devise, which continues to have the old address and old payment information.  I tried a restart to no avail.  Any suggestions?

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Changed email on the site does not transfer to devise.

Jump to solution

@mguerro

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos