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GJL2K
Level 7

Change email and password after death of significant other

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My significant other died over a year ago. The account is under his email which is defunct. The payment is on my credit card but I need to make the email and password be mine too.

I would think you need a human at the end of a tech support line, but apparently Roku does not have these.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Change email and password after death of significant other

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@GJL2K 

Thanks for the post.

I'm sorry to hear about your loss. For further assistance with the Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Change email and password after death of significant other

Jump to solution

@GJL2K 

Thanks for the post.

I'm sorry to hear about your loss. For further assistance with the Roku account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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