Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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wallsj01
Level 7

Change account to existing account

I need to change the account my roku is linked to to an existing account. It would not let me when I tried, how do I do it?
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atc98092
Level 21

Re: Change account to existing account

I'm not certain you can do it that way. I believe you have to remove the Roku from the current account, then reset the Roku and attach it to the new account during setup. You're going to lose all your channels when it disconnects from the other account anyway, so doing the System Reset is a clean way to reset everything. Since the channels installed on the Roku are tied to a user account, not the device itself, you can't keep your current channel settings when moving to a new account. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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