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CobraKai9
Level 7

Cbs all access upgrade

I subscribed to cbs all access the 5th. The commercials were a tad annoying and I clicked on upgrade.  To the 9.99.  I got charged for the 5th of 4.99 and now the 9.99.  Is this wrong?

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2 Replies
andyross
Level 15

Re: Cbs all access upgrade

Did you subscribe through Roku, or directly from CBS All Access. Subscribing through 3rd parties is not recommended as it often leads to billing issues and limited device access.

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CobraKai9
Level 7

Re: Cbs all access upgrade

I did it directly through the Roku and opening of the cbs all access.  I did email them last night.  Surprisingly, they are refunding the 5.99.  I asked them if its a common issue, but they didn't answer that.  

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