Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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shAnell22
Level 7

Card linked to someone else's account

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I need my money back bc it is now linked to someone else's account

My card was charged under someone else's roku account on my TV for a umc subscription how can I remove the charge or do I need to dispute with my bank. Bought a TV from the pawn shop and the email address linked to the device is not my account

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renojim
Level 21

Re: refund m

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This doesn't make much sense.  How could your card be linked to someone else's account?  Did you ever enter your card information on a Roku account or give it to some scammer over the phone that claimed to represent Roku?  Dispute the charge with your bank.

As for your TV... perform a factory reset from Settings->System->Advanced system settings, create a new account with your email address at https://roku.com/link and link your TV to that account.

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renojim
Level 21

Re: refund m

Jump to solution

This doesn't make much sense.  How could your card be linked to someone else's account?  Did you ever enter your card information on a Roku account or give it to some scammer over the phone that claimed to represent Roku?  Dispute the charge with your bank.

As for your TV... perform a factory reset from Settings->System->Advanced system settings, create a new account with your email address at https://roku.com/link and link your TV to that account.

View solution in original post

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