Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Cant find my billing info, unauthorized charge

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OOPS, found it, but it wont display my billing history. Will keep trying.

 

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Roku Employee
Roku Employee

Re: Cant find my billing info, unauthorized charge

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@Lindamiller @bmarcotte247 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: Cant find my billing info, unauthorized charge

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I want to cancel my roll tv

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Level 7

Re: Cant find my billing info, unauthorized charge

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I want to cancel my acc which you are chatting on my credit card

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Level 7

Re: Cant find my billing info, unauthorized charge

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You have been charging my Credit card for 4 months after I cancelled ESPN Plus.  I deleted my CC information and still get charged.  

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Roku Employee
Roku Employee

Re: Cant find my billing info, unauthorized charge

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@Lindamiller @bmarcotte247 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Cant find my billing info, unauthorized charge

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Gretchen Halsey,

I had a account which I stopped and took the product back to Walmart Germantown MD. On October 6, 2020. So there was $2.48.
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Roku Employee
Roku Employee

Re: Cant find my billing info, unauthorized charge

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@Ghalsey1 

Thanks for the post.

We would recommend logging into this account online at my.roku.com and clicking Manage Your Subscriptions to see a list of current Roku subscriptions that you could be billed for.

For further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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