Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Cannot order Roku products because my address is not coming up

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How do I order the Roku offer on the "My Offers" if my address will not come up?  My zip code is in 5 different counties and I am assuming that this is creating an issue when trying to locate my address for my products to be mailed to me.  Who do I contact to get the product delivered to me?

[personal information removed]

Thanks!

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Roku Employee
Roku Employee

Re: Cannot order Roku products because my address is not coming up

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@caryf 

Thanks for the note.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Cannot order Roku products because my address is not coming up

Jump to solution

@caryf 

Thanks for the note.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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