Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Cannot login to get support

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I am trying to get support! I forgot my password and no longer have access to the email I used to sign up. Support wants me to login to get support! Can't do that!! How can I get the help to change email and reset password?

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Roku Employee
Roku Employee

Re: Cannot login to get support

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@SJB99111 

Thank for the inquiry.

For information about how to change your password and Roku account email, visit our Support page here: How do I change the email address or password for my Roku account?

If you no longer have access to your previous email, you will need to contact our Support team to assist you further. Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Cannot login to get support

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@SJB99111 

Thank for the inquiry.

For information about how to change your password and Roku account email, visit our Support page here: How do I change the email address or password for my Roku account?

If you no longer have access to your previous email, you will need to contact our Support team to assist you further. Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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