Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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PitoPito
Level 7

Cannot log into my Roku account from Android phone when trying to activate Alexa skill

I installed Alexa on my Android phone and I am trying to activate the skill on my Roku account for my ROKU tv.  When configuring Alexa it asks you to log in to your online Roku account from your phone to add the skill to your Roku account.  The login keeps failing as "wrong user or password", yet if I use the same user and password on the browser on my pc, I log in fine.  I even tried changing my password, yet the same problem persists  Any ideas as to what the problem my be?

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