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Level 7

Cannot change my email address

When I log into my Roku account at myaccount.roku.com and try to update my email address the email address field has a blue background and cannot be changed. How can I change my email address? Thanks.

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Level 12

Re: Cannot change my email address

My.roku.com
Should bring you to a screen that displays your full name, and your email address, and a starred out password field.. there should be a blue update button below that.

On my mobile version of the page, I click on Update, and on the next screen I'm able to edit the email address field.

You're saying you tried this but can't do it?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Level 7

Re: Cannot change my email address

That is exactly what I am saying. Thanks.
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Level 12

Re: Cannot change my email address

Are you attempting this on a mobile device or on a desktop computer?

Like I said, I am having no problems on my phone.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Community Manager
Community Manager

Re: Cannot change my email address

You can access your Roku account to update account information at: https://my.roku.com/index

From there, log into your account and then click 'Update' below 'Account information' to edit the email address on your account. 

I would recommend trying an alternate device or internet browser if you're still having troubles. 

If that still doesn't clear up the issue, please send me a PM with your current Roku account email address and I'll take a closer look to see how we can assist you further. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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Level 7

Re: Cannot change my email address

My email on my device is outdated. I cannot login to change it. I’ve tried all suggestions of the board. Please help.
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Level 7

Re: Cannot change my email address

Were you able to resolve? I have the same problem.  The Customer Support  cannot handle this situation and bounces me out.

 

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Roku Employee
Roku Employee

Re: Cannot change my email address

Hi,

Thanks for letting us know about the issue that you are experiencing.

In order to change your email address to your Roku account, you will need to sign into my.roku.com and then update your information under the Account information section then selecting Save Changes.

For more information on how to update your Roku account information, please visit out support page How do I change the email address or password for my Roku account?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Email address entered incorrectly. No Access

[post merged with already existing thread]

Hi, my roku email address was entered incorrectly and is only missing one letter to be correct. I cannot access my account or subscriptions and cannot change the email because the email address is invalid. 

Please help!

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Roku Employee
Roku Employee

Re: Email address entered incorrectly. No Access

@creativelykey 

Thanks for letting us know about the issue that you are experiencing.

For information on how to change your email address for your Roku account you can visit our support page How do I change the email address or password for my Roku account?

In the event that you forgot your Roku email address or password, you can follow the steps outlined in our support page How do I access my Roku account if I forgot my email address or password?

Please keep us posted if you need further assistance with changing the email address on your Roku account.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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