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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Cannot cancel Starz because of Roku

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I ordered a free trial to Starz on my Roku TV. Well,I no longer have my Roku TV and every time I try to cancel Starz through the Starz website it's telling me to go through Roku. I don't have the Roku TV anymore and don't remember any info associated with a Roku account. I'm tired of being charged for something I don't need but have no idea how to cancel this subscription now. Please help!!

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Roku Employee
Roku Employee

Re: Cannot cancel Starz because of Roku

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@lovelyj1971 

Thanks for the post.

For assistance with accessing your Roku account, visit our Support page here: How do I access my Roku account if I forgot my email address or password?

If still need further assistance with your issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Cannot cancel Starz because of Roku

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@lovelyj1971 

Thanks for the post.

For assistance with accessing your Roku account, visit our Support page here: How do I access my Roku account if I forgot my email address or password?

If still need further assistance with your issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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