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Level 7

Cannot Complete Checkout

Woke up this morning to see an offer from Roku for a voice remote for $9.99 free shipping. However, when I click on Place Order, the shipping cart takes me back to review order.  All my details are correct including my payment option.  Is this a lame attempt of "Bait and Switch" ?

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2 Replies
Level 19

Re: Cannot Complete Checkout


@rhyaam wrote:

Woke up this morning to see an offer from Roku for a voice remote for $9.99 free shipping. However, when I click on Place Order, the shipping cart takes me back to review order.  All my details are correct including my payment option.  Is this a lame attempt of "Bait and Switch" ?


I suspect it was a result of an outage on Wednesday 11/25 at Amazon Web Services (AWS), one of the major providers of internet backbone services, that took down a major portion of the internet. Amazon reportedly had most services restored by about 4:30 am ET Thursday 11/26 (Thanksgiving in US).

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Roku Employee
Roku Employee

Re: Cannot Complete Checkout

@rhyaam 

Thanks for the post.

When you try to complete checkout now, are you still experiencing an issue? Please be aware that as @makaiguy mentioned, there was a service outage on 11/25/2020 that may have impacted you on the Roku order site.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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