Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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dsmall4592
Level 7

Cancelling subscriptions

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How do I cancel the extra subscriptions I’ve purchased. 

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makaiguy
Level 20

Re: Cancelling subscriptions

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To unsubcribe:

Log into https://my.roku.com/subscriptions.  Cancel any subscriptions you've obtained through Roku there.

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc.) will have to be unsubscribed through those services.

Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.

Note that most (all?) subscriptions pre-pay for a defined subscription period and auto-renew when the subscription period expires.  When you unsubscribe it stops the auto-renewal but the current subscription stays active until the prepaid subscription period runs out.  Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription.  This is all explained in the conditions you agreed to when you subscribed -- you know, all that stuff you agreed to without actually reading it.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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6 Replies
jenniferlv71
Level 7

Re: Cancelling subscriptions

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I need to cancel the starz,a&e,and showtime when I set it there were offers made for a low price and I didn't realize that ended I dont watch those channels need to cancel them and get a refund for the 20 something dollars please can you help me

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makaiguy
Level 20

Re: Cancelling subscriptions

Jump to solution

To unsubcribe:

Log into https://my.roku.com/subscriptions.  Cancel any subscriptions you've obtained through Roku there.

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc.) will have to be unsubscribed through those services.

Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.

Note that most (all?) subscriptions pre-pay for a defined subscription period and auto-renew when the subscription period expires.  When you unsubscribe it stops the auto-renewal but the current subscription stays active until the prepaid subscription period runs out.  Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription.  This is all explained in the conditions you agreed to when you subscribed -- you know, all that stuff you agreed to without actually reading it.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

Anonymous
Not applicable

Re: Cancelling subscriptions

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I  want to cancel my account

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makaiguy
Level 20

Re: Cancelling subscriptions

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@Anonymous wrote:

I  want to cancel my account


Which account is that?  Your Roku account?

Log in here: https://my.roku.com/account/close

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Schatz
Level 7

Re: Cancelling subscriptions

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How do I cancel rediscover 

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renojim
Level 21

Re: Cancelling subscriptions

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