Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dsmall4592
Level 7

Cancelling subscriptions

Jump to solution

How do I cancel the extra subscriptions I’ve purchased. 

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: Cancelling subscriptions

Jump to solution

To unsubcribe:

Log into https://my.roku.com/subscriptions.  Cancel any subscriptions you've obtained through Roku there.

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc.) will have to be unsubscribed through those services.

Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.

Note that most (all?) subscriptions pre-pay for a defined subscription period and auto-renew when the subscription period expires.  When you unsubscribe it stops the auto-renewal but the current subscription stays active until the prepaid subscription period runs out.  Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription.  This is all explained in the conditions you agreed to when you subscribed -- you know, all that stuff you agreed to without actually reading it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

View solution in original post

16 REPLIES 16\
jenniferlv71
Level 7

Re: Cancelling subscriptions

Jump to solution

I need to cancel the starz,a&e,and showtime when I set it there were offers made for a low price and I didn't realize that ended I dont watch those channels need to cancel them and get a refund for the 20 something dollars please can you help me

0 Kudos
makaiguy
Community Streaming Expert

Re: Cancelling subscriptions

Jump to solution

To unsubcribe:

Log into https://my.roku.com/subscriptions.  Cancel any subscriptions you've obtained through Roku there.

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc.) will have to be unsubscribed through those services.

Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.

Note that most (all?) subscriptions pre-pay for a defined subscription period and auto-renew when the subscription period expires.  When you unsubscribe it stops the auto-renewal but the current subscription stays active until the prepaid subscription period runs out.  Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription.  This is all explained in the conditions you agreed to when you subscribed -- you know, all that stuff you agreed to without actually reading it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

View solution in original post

Anonymous
Not applicable

Re: Cancelling subscriptions

Jump to solution

I  want to cancel my account

0 Kudos
makaiguy
Community Streaming Expert

Re: Cancelling subscriptions

Jump to solution

@Anonymous wrote:

I  want to cancel my account


Which account is that?  Your Roku account?

Log in here: https://my.roku.com/account/close

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
0 Kudos
Schatz
Level 7

Re: Cancelling subscriptions

Jump to solution

How do I cancel rediscover 

0 Kudos
renojim
Community Streaming Expert

Re: Cancelling subscriptions

Jump to solution

@Schatz, https://my.roku.com/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Hawaii77
Level 7

Re: Cancelling subscriptions

Jump to solution

I have cable now.

0 Kudos
wThomas0122
Level 7

Re: Cancelling subscriptions

Jump to solution

@dsmall4592 wrote:

How do I cancel the extra subscriptions I’ve purchased. 


I what to cancel my Free 5 dollars Trail

0 Kudos
wThomas0122
Level 7

Re: Cancelling subscriptions

Jump to solution

@wThomas0122 wrote:

@dsmall4592 wrote:

How do I cancel the extra subscriptions I’ve purchased. 


I what to cancel my Free 5 dollars Trail


 

0 Kudos