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edemge
Level 7

Cancelling a Return

So I need to replace two Roku Express with two 2018 Roku Express+ for my two older TVs.  I went through the website and asked for a replacement.  I got an email telling me to ship the two I want to have replaced.  I'm afraid now that I will get the exact same product shipped back to me.  I did put a note explaining what I needed.  I'm thinking I should have just returned the two products and ordered two new ones separately.  I can't figure out how to cancel the return.  I go through the support steps but when I click on the return products bought from roku.com it just spins.  I can't find an email or phone number to call.  How do I fix this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancelling a Return

@edemge 

Thanks for the note.

I have replied to your private message and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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